Server Operating Status : Operating smoothly without any problem.

Forgot your password?

FAQ

On this web page, frequently asked questions are listed. If there are any concerns or questions, please read this before contacting us to see if you can find answers here.


FAQ TOP > About iPhytter


What happens if I receive a iPhytter call while talking on a regular phone?

The incoming iPhytter call will appear as a missed call.

I erased iPhytter by mistake. Do you charge another application fee when I download it again?

You can re-download iPhytter and the audio codes without any additional charge as long as you are using the same Apple ID.

Please note that you will be charged if you use a different Apple ID to re-download.

“Registration error: 503” pops up.

“Registration error: 503” is displayed when iPhytter is not connected to internet.

It may be also shown when the signal is weak, or the internet line is disconnected or switched.

To solve this problem, please reboot iPhytter.

What happens if I receive a call on my regular phone line while I'm on an iPhytter call?

If you have an incoming call to your regular phone line while calling on iPhytter, your phone displays the incoming call screen.
If you tap --Answer:iPhytter call is on hold.
After the call on your regular phone line is disconnected, the iPhytter call is taken off hold and reactivated.
--Decline: iPhytter call is continued.

I want to purchase iPhytter. What should I do?

Please visit the PHYTTER official website, then click “iPhytter” logo on the top page. On the new page, scroll down until you see the green box saying “For more comprehensive user’s guide, click here.” Click it.

When I call a User ID, I hear a message that says, “Your call cannot be completed as dialed. The remote party is currently offline or call forwarding is not set yet.”

If you hear the message above when calling User ID or CALL ME number, it is possible that:

--PHYTTER softphone or iPhytter of the remote peer is offline, and call forwarding is not set.

--There is no internet connection and call forwarding is not set.

Please make sure the account used in PHYTTER softphone and iPhytter is active (online).

Can I call from the Contact List of my iPhytter device?

To be able to use numbers in an iPhone’s contact list directly, the “Dial Plan (Prefix)” feature is available.

You can create a dial plan in order to modify a phone number used in a phone call (the “input”), to ensure that the call is placed successfully. For those who mainly use iPhytter in America, you can automatically add “1” at the beginning of the number by entering “1” at the “Add Prefix” section and “xxxxxxxxxx” in the “Match Number” section. If you mainly use iPhytter in Japan, enter “<0:886>x.” in the “Match Number” section. That substitutes “0” to “81.” You can name that rule as you prefer.

The feature above is available with iOS4.0+

Please visit the official PHYTTER website, then click “iPhytter” logo on the top page. On the new page, scroll down then you see the green box saying “For more comprehensive user’s guide, click here.” Click it.

I cannot turn on the audio codec G729.

G729 audio codec is available as iPhytter’s Premium Feature.

To enable G729, you need to purchase it from [Settings] --> [Premium Features].

Registration error—Forbidden (403) pops up.

This error message is displayed when the username and/or password are/is incorrect.

Battery usage is increased while using iPhytter. Does iPhytter affect battery life?

If you use iPhytter with phone models that enable multitasking, iPhytter is always active in the background to be able to receive calls, as the default settings. Therefore the battery is consumed more.

To avoid extra consumption, you can change the settings so that iPhytter no longer receives calls when being in the background.

--Setting method

Go to [Settings] --> [User Settings] --> [Keep Awake] and turn it off.

If the [Keep Awake] is off, you cannot receive any calls when iPhytter is not running in the foreground.

What are iPhytter's calling rates?

The rates are the same as PHYTTER softphone.
--Free call
SIP calls between iPhytter, and among iPhytter and PHYTTER softphone.
--Paid call
The call is charged depending on the destination as shown in the rate table. For more details, please check the [Rate Table].

How can I use iPhytter on an iPod touch?

To use iPhytter with iPod touch, please use convertible headset with microphone.

How can I add contacts?

For more details on how to add contacts, please go to below URL.

Android Edition

http://iphytter.com/en/guideAR.php

iPhone Edition

http://iphytter.com/en/guide.php

Is iPhytter usable only in Wi-Fi networks?

You can use iPhytter both in Wi-Fi and 3G networks.

What will be my caller ID? Anonymous?

If you prefer to have a Caller ID, please purchase CALL ME number as an optional service. If you do not have CALL ME number, you have no Caller ID. You appear to your remote peer as a random number, unknown number, or anonymous.

What is iPhytter's Premium Feature?

After logging onto the PHYTTER official website, go to [iPhytter] --> [User’s Guide] --> [Settings] --> [Premium Features], and you will see detailed information.

How can I check my remaining points?

Go to [Settings] --> [Account] --> within Enabled Account, tap [>] button to check the status

and remaining points of that user ID.

I don’t have a PHYTTER account. How can I get one?

To register for a new account from iPhytter:
1) iPhytter's[Settings] > [Account] > Tap [PHYTTER] from "Select VoIP Provider" screen.
2) Register new account from "PHYTTER" screen.
To register new account from PHYTTER official site, click [Sign Up] in the web site.

How do I use iPhytter?

If you are new to PHYTTER, please refer to one of the below startup guides.

Android Edition

http://www.phytter.com/en/chiphelp/startup-Ad.php

iPhone Edition

http://www.phytter.com/en/chiphelp/startup-iP.php

How to use guideline

Android Edition

http://iphytter.com/en/guideAR.php

iPhone Edition

http://iphytter.com/en/guide.php

Can I join the PHYTTER CONFERENCE from iPhytter?

Yes. Dial [0000] or [conf], just like PHYTTER softphone.

Can I add a CALL ME number to iPhytter, just like PHYTTER?

Yes. If you purchase the CALL ME number (an optional service), you can use it with your account.

Can I use my PHYTTER account on iPhytter?

PHYTTER points are transferrable. You can easily use your PHYTTER points on iPhytter.

Do you charge any monthly fees to use iPhytter?

To use iPhytter, please purchase the iPhytter application and download it to your client.

Android Edition is available from Play store. iPhone Edition is available from App Store.

For first time downloads, the iPhytter application price will cost as a download fee.

How can I send instant messages?

Please use below procedure to send an IM.

Tap Address

Tap Buddy

Tap user to whom you want to send IM (If no buddy is listed, please see “How to add buddy”)

Tap IM URI

IM input screen is displayed and input message and tap “Send”

I cannot send an instant message.

IM transmission failure may be due to the following:

Receiver’s IM status is OFF

Tap special feature for this account to activate IM/Status

iPhytter is disconnected from internet

Please check your internet connectivity

Your account is not activated

Please make sure valid account in account setting page is ON

If valid account is not ON, switch it to ON

Your buddy’s PHYTTERNAME is incorrect

Select address of IM recipient

Please make sure that your receiver’s PHYTTERNAME is displayed in softphone field.

My instant messages are not received by the other party.

IM reception failure may be due to the following:

Your receiver’s IM&Status is OFF

Tap “special feature for this account” to activate IM/Status

iPhytter is not connected to the internet

Please check you internet connectivity

Account is disabled

Turn ON “Valid Account” at account settings

How can I add a buddy?

Buddy add procedure:

Turn ON “special feature for this account” of IM/Status in account settings

Tap + mark at contacts to register the contact

In Softphone field, input PhytterID of the user you want to add as a buddy

When IM URI is displayed, tap the arrow [> ]button

When corresponding softphone address is displayed, select it

What is a buddy?

A buddy is a person in your IM friend list.

Can I send an image or a movie via IM?

No, you cannot send an image or a movie via IM.

How can I change my status?

Go to IM > My Status.

When you tap each status, you can then change the statuses accordingly.

In addition, you can set your original status to six kinds of default status.

What is a status?

It is a feature to inform others of your account status. If you are in the midst of a conversation, the status would be “Calling…”.

What is an IM?

It is an abbreviation of Instant Messenger. Those who are registered as buddies can use IM to communicate.

I registered several accounts. Can I transfer a buddies list to a different account?

You cannot transfer a buddies list to other accounts.

Why do I get 404 error when I send a message?

When the receiver’s account is offline, you will get 404 error.

Please make sure your sender’s account is online and try sending IM again.

When I try to send an IM, “Account **** is invalid” is displayed.

Please make sure the target account is valid.

It appears as if I bought the premium features Presence and Messaging. However, I really did not buy them. Could you explain?

They are mounted as free general features.

How can I send a video?

Android Edition

・To send a video, tap video button at the right top corner of call screen.

iPhone Edition

・To send a video, slide call screen to the right and tap send.

I cannot slide the call screen to start a video call.

Please check if the following settings are enabled.

・iPhytter Video Settings

Tap Settings

Tap User Preferrence

Switch Enable Video in Video Call to ON

・Account Video Settings

Tap Settings

Tap Account

Tap > on the right side of the account name

Tap Account Special Features

Switch Enable Video to ON

It appears as if I bought the video call premium feature. I have never bought this feature.

It is a free built-in feature.

The message “video not available” is displayed and I am unable to use video call.

Here are some potential causes of this error:

There is no video feature in the other party's device.

The other party needs to add the video feature.

The video call feature of the other party is disabled.

In that case, go to ‘Settings’ -> ‘Preferences’ -> check if ‘Enable Video’ is checked.

Also go to ‘Accounts’ -> ‘Account Special Features’ -> check if ‘Enable Video’ is checked.

Both sides use different video codec.

To check video codec, go to ‘Advanced Settings’ -> ‘Video Codecs’ -> check if both H264 and VP8 are checked. (Please make sure this settings in both devices)

The ‘cannot use video call’ error message is displayed and I am unable to use video call.

Here are some potential causes of this error:

There is no video feature in the other party's device.

The other party needs to add the video feature.

The video call feature of the other party is disabled.

In that case, go to ‘Settings’ -> ‘Preferences’ -> check if ‘Enable Video’ is set as ON.

Also go to ‘Accounts’ -> ‘Account Special Features’ -> check if ‘Enable Video’ is set as ON.

Both sides use different video codec.

To check video codec, go to ‘Advanced Settings’ -> ‘Video Codecs’ -> check if both H264 and VP8 are ON. Please make sure this settings is ON in both devices.

Either "Telephone Service Error" or "Cannot Format" is displayed and I am unable to dial.

If you use are using a mobile phone, go to iPhytter's "Settings" > "Preferences" and set both "Use When Available" and "Allow VoIP Calls" to ON. You may be charged the packet communication fee.

Can I make a phone call to a number that is stored in either iPhone or Android phone?

To directly use your contacts in iPhone or Android, please make use of Dialplan (prefix) feature.

To set dialplan, please go to below URL.

Android Edition

http://iphytter.com/en/guideAR.php

iPhone Edition

http://iphytter.com/en/guide.php

Is there an automatic number prefix (country code) distribution functionality?

Please make use of Dialplan.

Android Edition

http://www.phytter.com/en/guide-iptr1AR.php#g7-2

iPhone Edition

http://www.phytter.com/en/guide-iptr1.php#g7-2

I am unable to receive calls when iPhytter is not open on desktop.

Please turn "Keep Alive" ON to receive calls when iPhytter is active in the background.

To do so, go to Settings --> User Settings --> Keep Awake to turn it on.

Please note that your battery is consumed more if Keep Alive is turned on.

I can see messages such as “License Error” and “Failed License Authentication” and I cannot activate my account. What should I do?

Uninstall iPhytter from your device.

Reinstall iPhytter from Google Play store’s my app.

Start iPhytter and set up your account again.

I can hear the other party’s voice yet cannot send my own voice. What should I do?

The network traversal strategy may not be successful. Change the settings using the steps below.

Go to ”Settings” -> “Advanced Settings” -> “Network Traversal Strategy”

Change “Network Traversal Strategy” from “Server Managed” to “Application Managed”

  • If “Application Managed” has already been set, then change it to “Server Managed.”

Tap device’s back button to go back to “Settings” page. The new settings should now be applied.

Confirm if the problem is resolved.