On this web page, frequently asked questions are listed. If there are any concerns or questions, please read this before contacting us to see if you can find answers here.
You can fax a maximum number of 15 pages at a time. Please note that any page numbers over 15 will not be sent.
You may only send a FAX to one destination at a time.
Maximum capacity is set to 2MB.
Yes, you can send faxes all over the world.
To do so, please add the country code before entering the FAX number.
※If the area code starts with 0, please remove the zero. (There are some exceptions).
No, you cannot. The header is fixed as blank for all transmissions.
Yes. If the file type is supported by iPhytter FAX, you can send up to five different types of files at a time.
There is no sheet size limitation, but our server automatically adjusts to A4 (almost
identical to letter size) upon transmission. Thus, A3 will be contracted to A4, and A5 will be
enlarged to A4.
For fee details, please go to the below URL. The same fee will cost for PHYTTER FAX.
http://www.phytter.com/en/top-plan3.php
Currently the system does not support colored FAXes. Colored files will appear as black and white.
Only one form letter can be attached per transmission due to the system of iPhytter FAX. You cannot change the contents of form letters for each destination.
iPhytter FAX uses GS (transmission standards).
Super G3 or G4 FAX machine will be received as G3 even though the sender is G3.
Please note that there are times that the transmission fails depending on the compatibility of FAX machine.
Yes. Please send FAX document to "test." You will receive the document as it appears to the recipient through th email
address specified in FAX form.
Please make sure that you enter the email address.
For details on how to install iPhytter FAX, please go to below URL.
Android Edition
http://iphytter.com/en/guide-faxAR.php
iPhone Edition
http://iphytter.com/en/guide-fax.php
To send a FAX to one of your Android or iPhone contacts, please make use of the "country code settings" feature.
Once this setting is enabled, a country code will automatically be attached to the FAX number even if it does not originally have a country code. Application will automatically add, replace or delete country code according to the set rule.
As a default, country code settings for Japan, Taiwan, Hong Kong and the United States are automatically set.
Above settings are available from iOS4.0 or later.
For details, please go to below URL from your smartphone.
Android Edition
http://iphytter.com/en/guide-faxAR.php
iPhone Edition
http://iphytter.com/en/guide-fax.php
You can use iPhytter FAX both in Wi-Fi and 3G networks.
Please sign up for a new account from the PHYTTER official website.
PHYTTER points are transferrable. You can easily use your PHYTTER points on iPhytter FAX.
There is no charge other than a packet fee when sending documents.
If you are a FAX ME holder, you will be charged $5 US monthly per number.
CALLME and FAXME is Japan only service
To purchase from Desktop client, please go to below URL.
http://www.phytter.com/en/account/fax/newno/
To purchase from iPhone iPad or Android phone, please go to below URL.
https://www.iphytter.com/faxme.php
Yes, you can select your FAX number from the list of available numbers.
CALLME and FAXME is Japan only service
To maintain the same FAX ME number, you need to pay for the basic rate before the expiration date.
Your FAX ME number is immediately inactive upon expiration.
Within a month from the expiration date, you can reactivate and retrieve the same FAX ME number.
iPhytter FAX does not support colored fax documents.
Colored files will appear as black and white.
Yes, you can have multiple FAX ME numbers.
The mechanism of FAX ME is that the server receives FAX data as a TIF file, converts TIF to a PDF file, and turns it into an email attachment.
When the file conversion fails in any way, the FAX data may be sent as a TIF file.
If the sent data included password, special strings or functionality, transmission may fail. In that case, please remove
password, special strings or functionality and try again.
This may be attributed to iOS5's specification of displaying only a maximum of nine applications. To resolve this, please update to iOS6
or delete the application corresponding to OpenIn.
Method1: Reinstall application.
Method2:
1) Start iTunes and go to menu > Store > click [Deauthorize This Computer]
2) Sync with iPhone
3) iTunes's menu > Store > click [Authorize This Computer]
4) Re-sync with iPhone